Update 23.11.2020 - We are open for sourcing again! Please note the delivery times may still be delayed due to COVID. For sourcing enquiries or any questions you may have, please send us an email at firstname.lastname@example.org!
Looking for a specific film camera or lens?
Apart from the listed for-sale items on our site, we also offer a sourcing service where we personally hunt down the specific kit or item you have mind, directly from Japan.
Please read the following instructions carefully before contacting us:
1. Tell us what you're looking for!
2. We'll offer you a flat rate quote.
Depending on your item, we will determine and offer you a flat rate quote that includes all fees from shipping, cost of item to our service fee. We will also let you know at this stage whether we are able to source your item.
3. Happy to proceed?
Once you are happy to proceed with our offer, we will require your personal details (name, delivery address, e-mail, contact number) for us to prepare your product invoice, where our full terms and conditions will also be detailed there. A full or partial deposit will be required depending on the value of your item. Your deposit is fully refundable in the case that we are unable to find your item.
4. Let us do the work for you!
Once we receive your initial payment we will begin sourcing for you. All items will be personally sourced, inspected and tested by us on your behalf. We will send you updates as frequently as we can and give you complete transparency on the condition of the item. We will only source items that we are confident you will be satisfied with. If we are unable to source your item or find any at a satisfactory condition, you will be informed and we will process the full refund of your initial payment.
Our sourcing turnover time is generally +/- 10 days depending on our schedule, which we will also inform you!
Once your item has been successfully sourced, we will inform you our method of shipping. For our Aussie customers, we generally transport the items all together back to Sydney first, then they will be express shipped to you via our local postal service. In the case of partial deposit payments, we will ask you to make the remaining payment before we ship the item to you.
For our international customers, please refer to our international shipping section here or we will inform you of any alternative shipping methods.
6. Returns Policy
We provide a 7 day returns policy to all sourcing orders in the case that the item arrives defective outside of the detailed condition when purchased or any initial defects are detected upon receiving your item. There are certain situations where refunds or exchanges will not be granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Buyer contacts us more than 7 days after receiving the product. Buyer changes mind.
All sourcing orders are sourced and inspected personally by us and we work very hard to ensure that all cameras/lens/gear do not have defects or problems unless stated. The 7 day period is critical for you to fully test the item to ensure there are no issues, and also gives us enough time to contact our supplier in the case of a return.
There are certain items that may come with extended warranty, we will inform you if that is available.
7. Expectation of sourced items.
We strive to source only B+/A grade conditions for all sourced items, that is items in excellent condition, cosmetically with minimal signs of usage, mechanically 100% functional. If it is anything less than, you will be informed prior to the purchase. Please note we do not promise any "mint condition" items and will not accept any customers requesting "mint condition" specifically. What we do promise is that we will do our best to find the best condition possible we can find for your item within our agreed upon price and a reasonable time frame.
8. Nature of a Sourcing Order.
Contrary to the products for sale on our website, what we provide as a "Sourcing Order" is a service, rather than a product. Our role in Sourcing Orders is a middleman buyer between you and the sellers in Japan.
Our method for calculating the item's flat rate is as follows:
Cost of item + Shipping fee + Our service fee = Total fee
Our service fee ranges from 15-25% of the cost of item, the variation in range is determined by main factors such as time and rarity of item.
9. Lastly, there are certain items we don't currently source:
- Leica cameras
- Digital/Modern camera equipment such as DSLR
- Camera straps/cases or similar accessories
- Film or specialty film
- Polaroid Cameras
- Super 8 or Video Cameras